The chances of something breaking in this world is a definite possibility whenever an idea on how to make something pops into someone’s mind. In the world of manufacturing jewellery, it is no different. The pieces are so tiny, that it is inevitable that somewhere along the line a repair might be necessary.
So in your studies of making jewellery, then it is always a good idea to also study the best way to fix things as well. Customers like to see that when they read your catalogue as well. If they know that should something become broken or discoloured or not to their satisfaction somewhere down the track, that they do have redress on their precious piece of jewellery. This will also add to the relationship you have with your customers and you will be surprised how word of mouth follows up very quickly. I remember when I used to have my Jewellery parties the first thing that people wanted to know was whether there was a repair service offered as well. There was with the company I represented at the time, so I was always happy to let them know that. In fact, it became part of my introductory selling spiel in the end, so that people’s questions could be allayed before they were asked.
Customers also look for guarantees as well so make sure your jewellery does come with a guarantee. I have seen a “guarantee with free repair for a certain period of time following the sale” offered. I have seen a “money back guarantee offered with no questions asked” offered. So there are many ways you can advertise what suits you. This sets you apart from your competitors which will also help with word of mouth advertising.
When you make your own jewellery, it is probably a given that you will instantly know how to repair the pieces anyway. You have already been intimately involved with their design and settings, so the repair problem is already catered for before it crops up. Usually repairs only involve a replacement piece, or a better fastening to the setting of a stone that has been used. People might just need a new clasp. It’s usually not a biggie to you, however, a true feeling of consternation to the customer.
The only cost that can be ascribed to the repair might be the postage back and forth in which case I would suggest a refund or a replacement as then you would only be up for one way postage costs.
If you don’t make the jewellery yourself, then you still need to make the sale with a covering offer of “free repairs within a specific amount of time after the sale” because this is simply just good business. If this is the case, that you don’t make jewellery yourself, then perhaps learning how to repair jewellery might be an added skill that we suggest you look into. Purchasing jewellery making or jewellery repair tools would then be the next step. They are relatively small, and therefore do not take up much room and they are generally good cost-wise.
A magnifying glass would be the first item to have in your repair tool kit. Make sure it is something that stands on its own because usually you need 2 hands to fix things when in a repair situation. The lighting surrounding your work table has to be the next important item on your list because jewellery is usually so delicate that good eyes are needed for this type of work and good eyes require excellent lighting. A box of clasps, chains and spare gemstones will also be handy, however, you don’t need many because not actually being involved with the direct manufacture of the pieces means that you might never have to use the repairing items you have on hand. We are just making sure we have covered every potential scenario.
Naturally if the company you have purchased your pieces from to onsell them offers their own repair and guarantee service then you need not worry about keeping your own little stash at home. All you have to do is collect the item to be repaired from your customer and send it off to the original seller and let them deal with it. They will send it back to you in a good state and then you can send it back to your customer. Or you could just leave the customer to deal direct with the original seller. In doing this though, I should warn you, you could lose your customer at this point, because often if people don’t have to deal with a middleman they won’t. Plus in this scenario, the company might not be as nice and understanding to your customer as you are, therefore bad feelings could erupt that affect you as well.
Whatever you choose to do it is ultimately your decision.
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